Privacy Policy

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Effective Date: 01/04/2025

GHV Travel and Tours Sdn Bhd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ghvtravelandtours.com, use our services, or interact with us.

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1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide to Us:

• Full name

• Email address

• Phone number

• Pickup and drop-off locations

• Tour or package preferences

• Payment information (processed via secure third-party gateways)

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b. Automatically Collected Data:

When you visit our website, we may collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Referring website or search engine

This data helps us improve your browsing experience and optimize website performance.

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2. How We Use Your Information

We use your information to:

• Process bookings and payments

• Communicate with you about your tour or inquiry

• Provide customer support

• Improve our website and services

• Send you promotional offers (only with your consent)

• Comply with legal obligations

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3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Our trusted service providers (e.g., drivers, tour guides, payment processors) to fulfill your booking

• Legal or regulatory authorities if required by law

• Third-party tools (like Google Analytics) for performance tracking

All third-party partners are required to comply with privacy and data protection laws.

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4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience

• Understand visitor behavior

• Store your preferences

• Track website performance

You can adjust your browser settings to refuse or delete cookies, but this may affect some website functionality.

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5. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Secure socket layer (SSL) encryption

• Access control and authentication

• Regular system updates and monitoring

While we strive to protect your data, no method of transmission or storage is 100% secure.

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6. Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Request corrections or updates

• Request deletion of your data (where applicable)

• Withdraw consent for marketing communications

To exercise your rights, contact us at [Insert Contact Email].

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7. Links to External Sites

Our website may contain links to other websites. We are not responsible for the content or privacy practices of these third-party sites. Please review their policies before sharing your personal information.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Effective Date”. Continued use of our website after changes indicates your acceptance of the updated policy.

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9. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact:

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GHV Travel and Tours Sdn Bhd
📞 +601155565306
📧 ghvtravel@gmail.com
🌐 www.ghvtravelandtours.com